# faq_answers

created_at: 2026-02-03 07:49:33
answer:
  <ol><li>1. They should check their spam folder<br>2. Confirm if the email they provided is correct</li></ol>


created_at: 2026-02-03 10:59:41
answer:
  1. Ask if they are using the correct student email and password<br>2. Confirm their credentials in the portal by going to settings &gt; student management &gt; student credentials


created_at: 2026-02-05 07:00:44
answer:
  Navigate to the "Exams" section on the portal and select "Exam Registration"<br>1. If not done already, register for the four subjects for that semester<br>2. Once registered, you can press the "Add Overload Subjects" button and select <b>one</b> subject<br>3. After selection, you can press the "Apply for Overload" button and fill in the form


created_at: 2026-02-05 07:12:01
answer:
  1. Navigate to the "Exams" section for the portal and select "Exam Registration"<br>2. Press the "Add Subjects" button and select <b>up to&nbsp;</b>four&nbsp;subjects<br>3. Press the "Register for Exams" button<br><br><div><b>Note: </b>If it is the student's first time registering for exams, when they navigate to "Exam Registration", they will be met by a few disclaimers that they will have to agree to</div>


created_at: 2026-02-05 07:26:03
answer:
  1. On the portal, navigate to Settings &gt; Student Management &gt; Student Credentials<br>2. Search for the student by their student number<br>3. Take note of their password and try to log in with their credentials<br>4. If successful, give the student the correct password<br>5. If unsuccessful, escalate to IT


